Compliance & Governance enforces mandatory disclosures, records and indexes every interaction, and keeps a full audit trail aligned with PDPA and Bank Negara expectations, so every customer conversation is reproducible for an examiner.
Bake consent capture and mandatory disclosures into the flow itself, then record, transcribe, and retain every interaction under policy, with role-based access for supervisors, QA, and audit.
Risk, compliance, and audit teams accountable for regulatory adherence in financial services, telcos, and insurance. For organisations subject to BNM, Securities Commission, or LHDN scrutiny, where every customer conversation must be reproducible on demand.
Talk to UsControls are enforced in the conversation, not bolted on after, and every interaction leaves an audit trail an examiner can follow.
Configurable flows enforce mandatory disclosures and capture consent before the conversation proceeds.
Full call recording, transcription, and indexed storage run under your retention policies.
Role-based access governs who can hear, review, or export; data residency aligns with PDPA and BNM.
An audit trail covers every interaction: timestamp, intent, outcome, and handler, ready for examiners.
Each capability works on its own and reinforces the others when combined. Continue through Kollect*AI Voice Bots.
