Sentiment & QA scores every call in real time against your rubrics, flags missed disclosures and dropping sentiment as they happen, and turns quality assurance from a sampling exercise into full coverage.
Real-time sentiment and automated quality scoring cover 100% of calls, so issues surface early and coaching targets specific behaviours instead of averages.
QA, compliance, and training teams responsible for service quality and regulatory adherence. For organisations currently sampling 1-2% of calls manually, who need 100% coverage to catch issues early and coach effectively.
Talk to UsEvery call is scored automatically the moment it happens, with alerts on the exceptions that need a human to look.
Real-time sentiment scoring classifies every call as positive, neutral, or negative.
Automated quality scoring runs each call against configurable rubrics, greeting to closing.
Triggers fire when sentiment drops, regulatory phrases are missed, or scripts are skipped.
Dashboards link agent performance to specific behaviours, so coaching is concrete.
Each capability works on its own and reinforces the others when combined. Continue through Kollect*AI Voice Bots.
